FAQ’s

Empire Pumps are a pump manufacturer proudly based in Manchester, UK. We have a wide range of pumps and filtration equipment. Our large warehouse ensures excellent availability and immediate dispatch. Learn more about Empire Pumps here.

Yes – Empire products are manufactured and tested in advance, ensuring high stock levels for immediate dispatch. Many suppliers operate on extended lead times, at Empire our pumps are available for next-day or even same-day delivery across the UK.

You can find Parts Lists for all Empire-manufactured products here.
Empire products and spare parts are available Ex Stock for Next Day delivery at our premises in Manchester, UK.
Need a spare part? Get in touch – we can assist. 

At Empire Pumps, we take customer satisfaction & quality seriously, and we are proud to follow the ISO 9001 standards.
Learn how this can benefit you here. Download our latest certifications here.

Our technical team are available immediately by telephone. No phone or ticketing systems with waiting options are used, only real-time technical support. Our technical team are available immediately by telephone. No phone or ticketing systems with waiting options are used, only real-time technical support. Get in touch on 0161 637 3003 and speak to our friendly sales team.

Empire-manufactured pumps come with a standard manufacturer’s 2-year manufacturer’s warranty covering defects in materials and workmanship. We also provide a 100% performance guarantee. Each pump is tested before dispatch to ensure it meets its correct performance parameters.

Most quotations are provided within 30 minutes, helping you keep your projects on track. Our friendly sales team are always available via phone and email. Get in touch now.

Yes, you can find out what we have been up to by reading our Case Studies – visit here.

There are many factors in choosing the right material for certain applications, including flow rate, pressure, head/lift, and cost. Our friendly sales team are always available to help guide you on which pump and material is most suitable for your application. Get in touch.

Take a look at our Product Bulletins Here. If you need guidance on pump selection, we are happy to assist. Get in touch.

Our pumps are used in many industries such as chemical, pharmaceuticals, water treatment and various manufacturing sectors.
Learn more on our About Us page.

We can help with specific requirements. We offer site visits to assess your specific needs and offer our recommendations for the best solution. We can also discuss your requirements via a telephone call or email. Get in touch to discuss or organise a site visit.

Yes, our installation package is inclusive of commissioning of the equipment and gives ‘fit and forget’ peace of mind. See real-world examples of our installations on our Installations Page.

Yes, our team provides hands-on training to help your staff operate and maintain pumps efficiently. We cover installation, troubleshooting, and best practices for longevity and performance. Speak to our team to schedule a session. Get in touch.

Routine maintenance of pumps is essential to guaranteeing a pump’s longevity. Maintenance can include checking diaphragms, balls and seats for signs of wear and making note of performance patterns.

The pump isn’t running as normal? Want us to take a look? Empire Pumps offer a repair assessment at our premises in Manchester, UK. Learn more here.

Empire offers a repair service at our premises in Manchester, UK. For a repair assessment, pumps should be cleaned out and free from hazardous chemicals. To learn more about repairs, click here.

Yes, we manufacture in a range of pump materials to handle corrosive or abrasive fluids safely. Our team can help you choose to right material for your application. Contact us now to discuss.

You can find our Operation and Maintenance manuals here. O&M’s provide detailed guidance on installation, maintenance and troubleshooting. Access them here.  

Yes, we can provide tracking details once your order is dispatched. We can also provide a POD once the delivered. If you require tracking/POD for an existing order, get in touch.

We do have a returns policy in place, fully compliant with our ISO 9001 certification. Following ISO 9001, this ensures a smooth and hassle-free return. Need to return a product? Get in touch

We can ship internationally and have been doing so for many years using trusted courier services. Our established relationships give excellent regional support to various international sectors. Get in touch for further information.

We accept payment via BACS transfers, and we can also take credit card payments over the phone if necessary.